FAQs

What is 3D Crysty Gifty?

3D Crysty Gifty is a personalised gift shop with a 3D difference. We first convert your photo memories into 3D model and then fire it on high quality K9 crystal of your choice with our latest 3D Laser Machine.

We guarantee this will be the best gift ever!

In which format should I send my picture?

You can send shots taken from your smart phone or any camera. We recommended sending it in JPG and PNG formats and in high quality to get the best results. Please make sure the subject/s are clear and not blurry as this will impact the final quality. If you are unable to choose the best picture, send us your order via Choose Later option and send us couple of pictures via email so we can help you choose the best.

Can I get a proof of my 3D Version before placing order or finalization?

Unfortunately, No, we are unable to meet such demand because 3D Modeling is time and effort consuming job. Once your order is placed, our designers start working on it almost instantly which means our back end process has already started. However, we ensure that we produce high-quality work, Always. In case we find your photo not meeting our requirement, we will contact you for next steps.

Should I send a 3D picture?

Nope, just send us the normal 2D picture as our dedicated team will enhance and convert it to the 3D model which will then be used by our high power engraving machine.

Should I remove the background of my photo before sending it?

You don’t need to worry at all, we have skilled graphic designer to make necessary improvements regarding size, background, or enhancements. You are only required to send us a good quality photo that is subject specific (has clear face or body).

I have pixelated/ small size photos. Can you work on it?

In most cases, YES. We will be in a situation to use a little bit low quality image but in case we won’t be then will contact you before moving forward. We recommend sending good quality photos.

Can you do colorful engraving?

No, that is not possible in 3D Crystallization! As a matter of fact, we are not printing any colors, we literally fire micro dots/cracks to create your 3D looking sculpture inside a blank crystal.

How engraving process work?

You may call it a Magic 😊 in simple words, we first convert your photo memories into 3D model and then fire it on high quality K9 crystal of your choice with our latest 3D Laser Machine.

How many crystals designs do you offer?

At this point we offer designs in three shapes i.e., Heart, Cut Corner Diamond, and Rectangle. Stay tuned for more shapes and items.

 

PAYMENT DETAILS

What payment methods are accepted?

We accept all major credit cards, including master and visa cards, AMEX, Apple Pay, Google Pay, Shop Pay, PayPal, and Afterpay.

We also accept Pay in 4 payments in coordination with PayPal pay in 4 and Afterpay.

Which currency do you accept?

Our base currency is Australian Dollar (AUD or A$ ), however you can pay in any currency which you payment provider accepts.

 

ORDER & SHOPPING

How long will it take to complete my order?

We process and finalize all orders within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.

Please note shipping is not included in above mentioned working days.

How can I track my order?

You can track it using the tracking number you receive in your email after your order has been shipped by the postage company directly. We usually use Australia Post or Sendle for all our shipping.

Can I cancel my order after I place it?

Depending on when you have changed your mind and your situation, we can work something out. Please note once your order is confirmed, we start processing your design and our artists starts their 3D modelling stage. We may not be able to proceed with cancelation if you inform us late or when your order has reached later stages.

How will I receive my order confirmation?

You will get a confirmation message on the email address you used on our site.

What are the shipping charges?

We offer free delivery in Australia. We go by your location, and delivery charges are shown at the final checkouts (if any).

What if my crystal is damaged?

In case of a broken or damaged piece, you can contact us urgently with evidence so we can be aware and find the best solution in your situation. Please note that your return must comply with our return policy.

 

MISSING QUERIES

To whom can I contact for more queries?

If any of your queries is missing from our FAQs page, you can send us further via hello@3dcrystygifty.com or Facebook messenger. Our customer support tries its best to resolve your questions within 24hrs.

Based on 79 reviews
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A
3D Heart
Amanda
Amazingly beautiful crystal

My crystal heart turned out amazing! Great quality! And everyone LOVES it! Thank you

S
3D Rectangle
Shaundel Paul
Precious gift

My Bro loved his gift very much! I would highly recommend this shop/item...I will definitely be back to buy more. Picture engraving is so clear which makes it a precious gift. Thank you!

Highly Recommended their products

Very heartwarming gift, perfect for any special occasion. A gift with memories to last a lifetime. Seller was very cooperative and did a perfect work for me, thank you

C
3D Rectangle
Candise Terry
My best purchase so far

I am so grateful to this seller! This purchase was a gift and it was one big success. Thanks a lot

Perfect experience

I would recommend this seller and their product to everyone ! They did an AMAZING job and shipped it in a really nice packaging. Just a perfect experience 10/10. Thank you so much

E
3D Rectangle
Emily Holt
I just love this beautiful crystal

Oh My Gosh. I got this for my close friend who recently lost her dog. I wasn’t sure how it would turn out since the picture was a little bit further away…. This came out absolutely incredible. It captured his pure beauty and far exceeded my expectations. Would recommend this to ANYONE. I just Love it.

L
3D Heart
Luba
This is perfection

The crystals I ordered was absolutely beautiful! The image was laser engraved into the crystal perfectly. The Large size was a good choice. Overall, the seller has exceeded my expectations! The package got there on-time without any issues. Thank you...

Amazing work

Amazing work! The image is crystal clear and I'm 100% happy with the overall product and your quick service.

Perfection

Made with perfection, great customer service.

Unusual Gift

An unusual gift that most folks will like

Beautiful piece of artwork

Beautiful piece of artwork! The etching in the Crystal was as beautiful as the picture that it was based on. The artist was professional, responsive and very cooperative... I highly recommend him and his company ‼️

J
2D Necklace Heart
Jason Devoe
Happy with my order

Beautiful necklace! Fast shipping, would definitely buy from this shop again.

One of the best presents ever

The above was a friend's birthday gift and this is what she said about it.

Go for it

I don't normally write reviews but thought it may be helpful to someone. I bought this for a close friend who recently lost their much loved little dog. I will be honest & say i was very apprehensive & unsure as with something so special you can't afford to get it wrong. It needed to be good & reflect him accurately or i couldn't give it to them, simple as that. I am pleased to say that what came back was great.

Precious product

This is such a touching Keychain. My dog Solomon passed away. He was my baby. As I see him in this beautiful crystal Keychain, it brings forth so many amazing memories. I truly love and miss him.

Beautiful memory of my mom

I described how I wanted my Keychain and this guy nailed it. Thanks So Much. I just get up sometimes and light it up just to see my mom's Beautiful face. This keychain is so close to my heart now.

Fantastic

Fantastic just what I want. Perfect 3D image of my old dog. Very fast delivery. I will be ordering more soon.

F
2D Necklace Heart
Freya Dessoza
Beautifully engraved

I purchased this beautiful necklace for my grannie as it was her anniversary. The engraving was absolutely perfect! Beautifully packaged & my grannie loved it. Highly recommended.

Best birthday present ever

WOW - this was a birthday present. I was scared to unwrap worried that it would not meet my expectations. I needn’t have worried it was amazing. Can’t stop Looking at it - Thank you so much.

Very Happy with my purchase

Really beautiful and well presenting, very very happy with my purchase.

An excellent gift

Bought it for my sister. I am more than pleased with how the picture turned out as a 3d etching in the glass. My sister had teary eyes when she saw the picture of her beloved kids etched in the crystal. An excellent gift to give for a keepsake.

Lovely Keychain

delivered on time without damage. Packaging was nice.

Perfect

Love my Necklace... perfect size and the picture is amazing.

C
2D Necklace Rectangle
Charles Mason
Extremely good Customer Service

My mother loved the crystal Necklace. You did an excellent job, engraved her picture very well. Appreciate your cooperative customer service.

Amazing work

It's really pretty and unique for gifting someone on their special day. Will definitely shop again. Many thanks