FAQs

What is 3D Crysty Gifty?

3D Crysty Gifty is a personalised gift shop with a 3D difference. We first convert your photo memories into 3D model and then fire it on high quality K9 crystal of your choice with our latest 3D Laser Machine.

We guarantee this will be the best gift ever!

In which format should I send my picture?

You can send shots taken from your smart phone or any camera. We recommended sending it in JPG and PNG formats and in high quality to get the best results. Please make sure the subject/s are clear and not blurry as this will impact the final quality. If you are unable to choose the best picture, send us your order via Choose Later option and send us couple of pictures via email so we can help you choose the best.

Can I get a proof of my 3D Version before placing order or finalization?

Unfortunately, No, we are unable to meet such demand because 3D Modeling is time and effort consuming job. Once your order is placed, our designers start working on it almost instantly which means our back end process has already started. However, we ensure that we produce high-quality work, Always. In case we find your photo not meeting our requirement, we will contact you for next steps.

Should I send a 3D picture?

Nope, just send us the normal 2D picture as our dedicated team will enhance and convert it to the 3D model which will then be used by our high power engraving machine.

Should I remove the background of my photo before sending it?

You don’t need to worry at all, we have skilled graphic designer to make necessary improvements regarding size, background, or enhancements. You are only required to send us a good quality photo that is subject specific (has clear face or body).

I have pixelated/ small size photos. Can you work on it?

In most cases, YES. We will be in a situation to use a little bit low quality image but in case we won’t be then will contact you before moving forward. We recommend sending good quality photos.

Can you do colorful engraving?

No, that is not possible in 3D Crystallization! As a matter of fact, we are not printing any colors, we literally fire micro dots/cracks to create your 3D looking sculpture inside a blank crystal.

How engraving process work?

You may call it a Magic 😊 in simple words, we first convert your photo memories into 3D model and then fire it on high quality K9 crystal of your choice with our latest 3D Laser Machine.

How many crystals designs do you offer?

At this point we offer designs in three shapes i.e., Heart, Cut Corner Diamond, and Rectangle. Stay tuned for more shapes and items.

 

PAYMENT DETAILS

What payment methods are accepted?

We accept all major credit cards, including master and visa cards, AMEX, Apple Pay, Google Pay, Shop Pay, PayPal, and Afterpay.

We also accept Pay in 4 payments in coordination with PayPal pay in 4 and Afterpay.

Which currency do you accept?

Our base currency is Australian Dollar (AUD or A$ ), however you can pay in any currency which you payment provider accepts.

 

ORDER & SHOPPING

How long will it take to complete my order?

We process and finalize all orders within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.

Please note shipping is not included in above mentioned working days.

How can I track my order?

You can track it using the tracking number you receive in your email after your order has been shipped by the postage company directly. We usually use Australia Post or Sendle for all our shipping.

Can I cancel my order after I place it?

Depending on when you have changed your mind and your situation, we can work something out. Please note once your order is confirmed, we start processing your design and our artists starts their 3D modelling stage. We may not be able to proceed with cancelation if you inform us late or when your order has reached later stages.

How will I receive my order confirmation?

You will get a confirmation message on the email address you used on our site.

What are the shipping charges?

We offer free delivery in Australia. We go by your location, and delivery charges are shown at the final checkouts (if any).

What if my crystal is damaged?

In case of a broken or damaged piece, you can contact us urgently with evidence so we can be aware and find the best solution in your situation. Please note that your return must comply with our return policy.

 

MISSING QUERIES

To whom can I contact for more queries?

If any of your queries is missing from our FAQs page, you can send us further via hello@3dcrystygifty.com or Facebook messenger. Our customer support tries its best to resolve your questions within 24hrs.

Based on 12 reviews
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3D Rectangle
Emma Burgin
3d Rectangle

Absolutely love it! The crystal came quickly and was wrapped carefully. Super high quality and I just know that everyone is going to love it too. Amazing Job!

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3D Rectangle
mya mobbs
amazing!

came out way better than expected! got it for my friends birthday can’t wait to see her reaction. will probably buy again soon!

Best Gift Ever

Quite happy with my order :) I gifted it to my girlfriend and she just loves it too.
Will be ordering again in the future for sure. Thank You

Awesome work

I got what I want and they are beyond expectations . Really appreciate their work

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3D Heart
Stephanie
Couldn't be happier

Biggest thank you to 3D Crysty Gifty. They were exremely helpful and went above and beyond in helping me for my parents 30th Anniversary gift. Highly recommend and will be recommending them to all my friends and family. I have no complaints their service is amazing.

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3D Rectangle
Becka J.
My Lovely Pet’s Crystals

Really happy with my lovely pet’s crystals. You can even see every hair and detail in the 3D ! Delivery is fast, very neatly and carefully packed. I will definitely order more in the future 😊

It’s Perfect !

I ordered 3D Rectangle, the large one. This came exactly as described and the seller was really easy to communicate with. My grandmother passed away last year so I got it as a memorial gift for my grandfather. It’s Perfect !

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3D Heart
Robert
Best Wedding Anniversary Gift

We loved the 3d heart crystal and my wife loved it for our wedding anniversary, you did amazing job thankyou so much thanks again, Robert

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3D Heart
Helen
Very Beautiful

Everything done neatly and professionally, thanks to the whole team.
Well made and well packed. Highly recommended !

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3D Heart
Glen
Just Loved it !!

Securely packed and the whole family just loved it, No Complains 😊

It’s Beautiful ❤️

The quality of the crystal and the design are absolutely flawless :)
I'm a huge fan of a Good Quality Work, and this is one of the BEST !
Thank you

Awesome :)

Beautifully finished. Within specifications and the material has excellent quality.